We will generally ship out the order in 7-14 working days from our warehouse by air-mail after the confirmation of payment.
Please make sure your shipping address and the order information is correct before placing an order.
For any questions, please feel free to contact our customer services executive for assistance.
For any buyers from Russia, UK, Australia, Brazil or other countries in South America, Africa and EU, the delivery lead time may be a bit LONGER due to custom clearance issue. Thanks for your kind understanding.
Shipping to UK, Australia and Asia Pacific is generally within 15 - 30 Days door to door.
Sometimes your order may be impacted by extreme bad weather, strikes or other unexpected events. If there are any problems with your order, including late delivery or being lost, please do not hesitate to contact us. We are happy to offer solutions to your inquiries.
Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.
Express Shipping by DHL, FedEx, Aramex, UPS or equivalent (6-13 days):
For enquiries on upgrading your order to express shipping, please send us an email at firstname.lastname@example.org immediately after placing your order with us and we’ll respond to you with a quote and invoice for online payment. Do note that shipping by the express method costs about US$15-$20 per item, depending on the country it is being shipped to.
Order Processing times:
Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 7-14 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at email@example.com as soon as possible if you would like to cancel your order.
Orders that are unable to be delivered
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item’s value if that happens. So please do remember to check your address carefully when you place an order.
If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at firstname.lastname@example.org we’ll take care of it right away.
Once your order ships out and our database updated with your online tracking number, we’ll send you an email with the online tracking information which you can use to track your package. If 6 business days has passed and you still have not received this email from us, simply drop us an email at email@example.com and we’ll check it out for you right away.